Online gambling sites in the UK are legal only with a Gambling Commission licence, so the sector's whole market was worth £8.3 billion in gross gambling yield in the year to March 2026. Payouts are mostly fast: 96.3 per cent of withdrawals clear automatically.
It is 2026, and the interesting question is not whether a British site is legal — the regulator settles that — but whether it is worth opening on a phone at all. Anyone who has spent five years watching this market has watched it migrate wholesale into apps: the sportsbook that loads in a second, the live table dealer in a window the size of a credit card, the bonus that arrives as a notification while the kettle boils. That migration is the story of the market. It is also where the disputes now live, because a missing verification document looks very different at half past ten at night on a handset than it does at a desktop with a passport in a drawer.
The scheme that keeps coming up is GamStop — often typed "gamestop", which is the slip the word "game" invites. It is the UK's national online self-exclusion scheme, run by The National Online Self Exclusion Scheme Limited, free to use, established in June 2017 and live to consumers since 27 April 2018. Six months, one year, five years or five years with auto-renewal: those are the terms, and once chosen they cannot be shortened. Signing up takes minutes and the block can take up to 24 hours to bite. Since 31 March 2020 every operator holding a Gambling Commission licence must be part of it.
Two plain facts before anything else. Websites holding no Gambling Commission licence are not licensed in Great Britain, they are not connected to GamStop, and none of the protections below applies to them. If gambling stops being a pastime and starts being a problem, the National Gambling Helpline is 0808 8020 133, free, 24 hours a day, every day, operated by GamCare.
13.11.2026
Table of Contents12
- Testing Online Gambling Sites With One Checkable Number
- UK Online Gambling Sites Set the Bar — And the Offshore Ones Know It
- Where the Money Comes From by Method
- How Verification Decides the Best Operators
- UK Gambling Law and Where the Risk Sits
- Five Signs You Can Trust an Operator
- Practical Checks for New Operator Sites
- How Many Online Gambling Sites Are There in the UK?
- How GamStop, Bank Blocks and Software Help
- The Licence Is the Product, Not the Brand
- Questions About Gambling Regulation and Safety
- The Standard Is Not the Brand, It Is the Licence Behind It
Testing Online Gambling Sites With One Checkable Number
When British players search for the best online gambling sites UK, they usually get a list of logos and a table of bonus percentages. Here is a benchmark instead, from the Commission itself: between June and September 2024, customers of large online operators made 44.2 million withdrawals, and 96.3 per cent of them cleared automatically, with 3.5 per cent inside 24 hours and 0.1 per cent taking up to 48 hours. Earlier data from some of the largest firms put around 99 per cent of requests approved, processed and fulfilled within 24 to 48 hours.
That is a good number, honestly earned, and it is also the number the trade quotes back at anyone who complains. It should be read next to a different one. Consumer research published in July 2026 found that 49 per cent of people who had gambled in the previous 12 months agreed that "it is quick and easy to withdraw and collect my winnings". Thirty-three per cent were neutral. Eighteen per cent disagreed — nearly one in five.
Both figures are true. The automatic majority is real, and so is the unhappy minority, and the minority is where the arguments are. The Commission's Contact Centre has said that withdrawal problems were the single biggest subject raised by consumers, and its 2024-25 annual report still listed withdrawal issues as the cause of most complaints received. Complaints coded "Withdrawals and/or financial transactions" did fall from 2,416 in the year to December 2022 to 1,791 in the year to December 2025. Progress, of a sort, on a pile that was never small.
UK Online Gambling Sites Set the Bar — And the Offshore Ones Know It
A British licence is the standard of comparison, and it is worth being precise about what it buys. Under section 33 of the Gambling Act 2005 it is an offence to provide facilities for gambling without an operating licence, and the Commission states plainly that this includes an operator holding a licence in another jurisdiction. On summary conviction the offence carries up to 51 weeks in prison, a fine at level 5, or both — six months in Scotland. Enforcement is mostly administrative rather than criminal: between April 2024 and October 2025 the Commission's Illegal Markets team issued 2,032 cease and desist notices, made 774 registrar referrals, 402 host referrals and 3 payment provider referrals, referred 447,778 search URLs and secured 287,961 removals.
For the player, the licence is a bundle of specific obligations, and it is the specifics that matter:
- Identity checks before play. Licence Condition 17 requires information establishing identity to be obtained and verified before a customer is permitted to gamble, and the Commission has said the days of onboarding on initials or nicknames are over.
- Wagering requirements capped at 10×. Since 19 January 2026, LCCP Social Responsibility Code 5.1.1 caps playthrough on bonus funds at ten times and bans mixing product types within one incentive. The Commission's own reasoning is revealing: it chose a cap over a ban because operators "currently apply up to 60 times wagering requirements".
- No reverse withdrawals. RTS requirement 14B, in force since 31 October 2021, means a customer who asks for money out cannot be offered the option to put it back into play.
- No maximum withdrawal limits and no confiscation for failed verification. The Commission's fair-terms guidance prohibits terms such as "You may withdraw up to £50 per day", and deposits not yet staked remain the customer's.
- Customer funds disclosed. Licence conditions 4.1.1 and 4.2.1 require funds to sit in a separate client account and the operator to state — in writing, with acknowledgement — whether those funds are protected on insolvency, using the Commission's three ratings.
- Free access to an approved ADR provider. If a complaint is not resolved within eight weeks, Social Responsibility Code 6.1.1 requires referral to an approved alternative dispute resolution service at no cost.
Now the offshore half of the comparison. Good offshore operators do exist, and some keep segregated player funds, certified random number generators, age checks and a named alternative dispute provider — Anjouan, for instance, requires each of those and expects complaints resolved within 30 days before escalation. But the licence underneath is lighter, supervision is thinner, and the money is the same money. Anjouan's published fee schedule is EUR 17,828 for B2C issuance and the same again each year; Curaçao charges a one-off EUR 4,592 application fee and EUR 47,450 a year in total; Malta's regulator charges EUR 5,000 to apply and EUR 25,000 a year, with a minimum paid-up share capital of EUR 100,000 for its main B2C classes. Those are real costs, not nothing — which is exactly why a Curaçao sub-licence sold for a fraction of them was, for years, a rubber stamp with a logo.
The bad ones are worse than the fee gap suggests. In Curaçao, the old master-licence and sub-licence model has been replaced by direct licensing under the National Ordinance on Games of Chance, in force since 24 December 2024, and the legacy "orange" certificates of operation ended on 15 October 2025 — operators should no longer rely on one as proof of a current licence. Licensing activity ceased for the four former master licensors between 18 August 2024 and 31 January 2025, and the regulator's own certification policy warns that clicking a genuine Certificate of Operation seal must redirect to its verification page, and that a certificate showing a different domain from the site being visited means the site is displaying someone else's paperwork. In January 2025 the Commission issued an industry warning notice about licensed operators' games appearing on unlicensed sites available to GB consumers, noting that such sites often target people who have self-excluded and may have thin social responsibility and anti-money-laundering controls. That is the market's quiet business model, and it is worth saying out loud.
Where the Money Comes From by Method
Payout claims are a genre of advertising almost entirely unmoored from data, so the honest comparison is by payment method rather than by brand. Speed here is the underlying network's, not the casino's; the casino adds its own verification and processing step on top, and that step is unregulated as to deadline — the LCCP sets no fixed maximum number of days for completing a withdrawal, relying instead on the fair-and-open condition 7.1.1 and the identity condition 17.1.1.
| Method | Typical network speed | Cost that is documented | What can hold it up |
|---|---|---|---|
| Faster Payments (bank transfer) | Over 90% of transactions complete in under 2 seconds; scheme ceiling £1m per transaction | Usually free | Bank-by-bank limits above the scheme ceiling; weekend verification queues |
| Visa Direct / card payout | Funds available within 30 minutes of approval, 24/7 | Free to the payee | Card issuer rules; a card loaded from a credit card |
| PayPal (personal account) | Same working day in practice | No fee to a UK bank account with no currency conversion; £0.50 bank return fee on bad details | Currency conversion; account-to-account mismatch |
| Skrill / Neteller | Same day | 2.80% of the amount withdrawn, minimum €3.50 / USD 3.50; Skrill FX 4.49% | Monthly fee after 6 months unused |
| Jeton (UK bank transfer) | 0 to 30 minutes, £10–£10,000 | No sender or receiver fee on the local transfer; instant bank transfer carries 2.5% | Tier chosen; currency |
| MuchBetter | Few hours to 5 business days by method; crypto usually minutes to hours | Free account; $5 monthly after 12 months inactive | Withdrawal route chosen |
| Bitcoin | Target block interval 10 minutes, ~144 blocks a day | Network fee only | 6 confirmations is a convention, not a rule — the classic client shows a transaction unconfirmed until then |
| USDT on TRON (TRC-20) | Usually under a minute | About 13 TRX without staked Energy (~65,000 Energy to a wallet already holding USDT) | A first transfer to a new wallet costs about double |
| Litecoin | First confirmation ~2.5 minutes average | Network fee only | Only about 55.43% of modelled six-confirmation spans actually complete within 15 minutes |
| Solana | Roughly 13 seconds on a common 32-confirmation reference | Network fee only | Both figures come from secondary sources, not Solana's own documentation [unconfirmed] |
Two things in that table are worth a second look. The first is the Faster Payments ceiling: £1 million per transaction, raised from £250,000 on 10 February 2022, but a scheme ceiling, not an entitlement — individual banks set their own lower limits, and the limits apply per transaction rather than per day. The second is the gap between a crypto network's best case and its average case. A block is not guaranteed in ten minutes; within any ten-minute window the chance of one arriving is about 63 per cent, rising to 95 per cent within 30 minutes.
And note what is absent: not one of these rails will save anyone whose account has not been verified. Payment speed is downstream of the identity question, which is next.
How Verification Decides the Best Operators
If there is a single mechanism this whole subject turns on, it is customer identity verification, because it is where every other complaint eventually washes up. The Commission reported in August 2026 that over a quarter of complaints reaching its Contact Centre concern identity verification, and that this is one of the commonest dispute types referred to alternative dispute resolution. Its 2026 money-laundering risk assessment rates the remote casino sector as high risk, unchanged from the previous rating, and records a rise in forged documents, deepfake videos and face swaps used to defeat checks.
The legal shape of it: customer due diligence duties come from the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and in a remote casino identification and verification are required when a customer deposits or withdraws €2,000 or more — a figure that applies to a single transaction and to transactions that appear linked, such as play within one logged-on session. Separately, Licence Condition 17, in force since 7 May 2019, requires identity to be established before the customer gambles, with name, address and date of birth at minimum.
UK Gambling Law and Where the Risk Sits
Something a lot of coverage gets wrong: under the Gambling Act 2005 the criminal offences around unlicensed gambling attach to the provider, not to the adult punter. Section 33 is aimed at the person providing facilities for gambling without an operating licence. Section 330 covers knowingly advertising unlawful gambling and section 331 advertising foreign gambling facilities. Sections 47 and 49 cover inviting or permitting a child or young person to gamble. The adult consumer who opens an account on an unlicensed site is not committing the section 33 offence — the operator is.
That is a legal point, and it is also the reason the offshore comparison is a consumer-protection comparison rather than a criminal one. The person taking the risk is the player, and the reasoning that pulls people offshore is rarely about price. In 2025 the market-intelligence firm H2 Gambling Capital estimated £16.6 billion staked with illegal operators in the UK, up from about £5 billion in 2019, with the share of gambling happening legally falling from 97 per cent to 92 per cent. The Commission's own survey work, published 5 November 2026, puts it far lower: among respondents who had gambled online in the past four weeks, an estimated 2.5 per cent had engaged with an illegal site, and a further 1.5 per cent in the past 12 months. Frontier Economics, working for the Betting and Gaming Council, estimated £2.7 billion staked annually online on the black market — 2.1 per cent of the £128 billion staked with GB-regulated remote operators.
Three estimates, three orders of magnitude apart in tone, and none of them measured the same thing: stakes, players, and self-reported engagement are not interchangeable. Anyone quoting one of these numbers as though it settled the question is quoting their conclusion, not the data. The Commission's own methodology note is admirably candid that its traffic-based approach does not capture activity hidden behind VPNs.
Five Signs You Can Trust an Operator
Trust here is not a feeling. It is a set of documents and registers that anyone can check in a few minutes on a phone, which is the whole point. The Commission's core advice is to verify that the business holds a British licence and to click through to the public register to see whether the site's activities and domain names match.
The Licence Is Named and Checkable on the Public Register
A licensed operator names the Gambling Commission in its footer and the entry on the register lists the domains that licence covers. A generic "licensed and regulated" line with no regulator, or a register entry for a different domain, is the first warning sign. Curaçao has now told the market the same thing from its own side: a certificate showing a domain other than the one being accessed is someone else's paperwork.
The Terms State the Insolvency Rating of Customer Funds
Licence conditions 4.1.1 and 4.2.1 require funds to be held in a separate client account, an operator to select one of three protection ratings — "not protected", "medium protection", "high protection" — and to state in writing, with the customer acknowledging receipt, which applies. An operator rated "not protected" must remind the customer every six months. A site that will not put the rating in plain words is telling you the answer.
Withdrawal Terms Survive Reading Aloud
A fair term can be read once and understood: no maximum withdrawal limit, no fee beyond the direct cost of processing, no requirement for documents that could have been requested earlier. The Commission's example of a prohibited term is a daily and weekly cap. Reverse withdrawals have been banned since 31 October 2021, so any offer to cancel a pending withdrawal is a breach wearing a friendly face.
Complaints Reach a Named ADR Provider
Social Responsibility Code 6.1.1 requires referral to an approved alternative dispute resolution service, free of charge, where a complaint is unresolved after eight weeks. The Commission's approved list includes IBAS, eCOGRA, CEDR, ADR Group, Pegasus ADR, ProMediate and the Tattersalls Committee. A site with no named provider, no complaints procedure and no deadlock letter has removed the last step before court.
The Bonus Terms Are One Click From the Offer
LCCP Social Responsibility Code 5.1.9 requires significant conditions to be provided transparently and prominently, and where displayed online, in full no further than one click away. Since 19 January 2026 that must sit alongside a wagering cap of ten times and no mixing of product types within a single incentive. Bonus terms that need a magnifying glass are not a puzzle to solve; they are an answer already given.
One more sign, cheap to check and easy to overlook: whether a self-exclusion request is honoured. Wherever self-exclusion comes up, the mechanics are a fact rather than a negotiation. A GamStop exclusion holds for its full chosen term and then stays in place until the person contacts GamStop to remove it — registration cannot be cancelled during the exclusion period, and GamStop's 2025 annual report devotes a section to its refusal to remove registrations early. If an operator ever presents an offshore account as a way round that, the operator has told you what it is.
Practical Checks for New Operator Sites
New online gambling sites UK advertising pushes hardest are the ones least likely to have a track record, so the checks need to happen before the first deposit rather than after the first dispute. The Commission's own figures suggest the churn is constant: in the quarter July to September 2026 it referred 1,835 websites to search engines and issued 546 cease and desist notices to illegal operators, against 366 websites referred in the previous quarter. Not all of that churn is offshore, but the volume of new domains is what makes the routine below worth doing every time.
- Check the licence on the public register, and check the domain. Click through from the Commission's register entry and confirm the site's own domain appears there. Reason: a licence for a different domain is not a licence for the site in front of you, and this is exactly the failure the Curaçao regulator warns about with its own seals.
- Read the customer-funds disclosure before depositing, not after. The rating must appear in writing and be acknowledged. Reason: if the operator becomes insolvent, "not protected" means staked money is not covered, and money in an open bet is not customer funds at all.
- Read the withdrawal terms, the bonus terms and the maximum-bet-while-wagering rule together. Reason: these are the three places where playthrough and cashout limits hide, and a maximum bet clause can void winnings for a single oversized spin — a real term in offshore schedules, typically a small fixed figure.
- Test the app before trusting it with money. Download it, check that the financial limit prompt appears before the first deposit, and confirm setting a limit is the default option requiring a positive action to decline, as RTS 12E requires since 31 October 2025. Reason: the same check asked of every licensed site is the cheapest way to see whether an operator treats the rules as binding.
- Do one small withdrawal early. Reason: the Commission has said that where it has no regulatory concerns about a customer there is no valid reason to delay a payout, and that operators should explain any delay. Testing the exit before the balance is large is the single most useful hour anyone can spend.
- Keep payment rails separate from the app, and know your help options. Bank gambling blocks work at card level, so they must be activated on each card, and most banks apply a 48- or 72-hour cooling-off before gambling payments are allowed again. Reason: a block that only exists inside one app is not a block. When the problem is bigger than a session, the National Gambling Helpline is 0808 8020 133, free and open every hour of every day.
How Many Online Gambling Sites Are There in the UK?
Nobody can give a settled figure, and anyone who does is selling something. The count depends entirely on what is counted: licensed domains, trading names, brands behind a single licence, or the unlicensed sites the Commission's Illegal Markets team is chasing. What can be pinned down is activity rather than inventory. The Commission's dashboard recorded 586 illegal gambling websites accessible to GB consumers in September 2026, 4 per cent less than the previous three-month average, and 311 illegal websites had disruption actions taken against them in the second quarter of 2026-27, 38 per cent more than the previous quarter, with 77 per cent of disrupted websites seeing a reduction in estimated traffic.
On the licensed side, the market is smaller and far more concentrated than the domain count suggests. Total Great Britain gross gambling yield was £17.5 billion in the year April 2025 to March 2026, up 4.4 per cent, with remote casino, betting and bingo at £8.3 billion, up 6.9 per cent. In the quarter January to March 2026 alone, online gross gambling yield was £1.55 billion, up 7 per cent year on year, on 26.8 billion bets and spins and 13.4 million average monthly active accounts. Online slots took £773 million of that quarter, on 25.1 billion spins and 4.8 million monthly active accounts, up 6 per cent. Note that the operator dataset covers roughly 70 per cent of the online market by design, so it is a big sample presented as an industry figure — a distinction the Commission itself makes.
Market concentration is the practical answer to the counting question. A list of 200 "top online gambling sites UK" logos is usually a list of brands, many of them sharing the same licence, the same platform and the same customer service queue.
How GamStop, Bank Blocks and Software Help
Self-exclusion is the one intervention in this market that works by removing choice rather than by adding friction, so it is worth getting its edges right. GamStop registrations rose 16 per cent year on year in the first half of 2026, with May 2026 setting a monthly record of 12,236 sign-ups, and by July 2026 the scheme reported 614,738 consumers on the register — more than half of them on the maximum five-year term, and only one in four of all age groups on the six-month option. Under-25s accounted for nearly one in three of all self-exclusions in that half-year, up 26 per cent. Registrations in 2025 totalled 117,756, and 561,983 exclusions were active at the end of that year.
Three details are commonly misunderstood. First, auto-renewal on the five-year term can only be switched off during its last six months, and it continues for up to four new five-year periods; if the term ends without any action, GamStop holds the data through a further automatic seven-year self-exclusion period during which operators are told the person was previously excluded. Second, the practical gaps sit either side of the register: signing up is quick but the block can take up to 24 hours to become effective, and once registered the exclusion cannot be cancelled or deactivated during the term. Third, GamStop does not cover everything. It blocks sites and apps licensed in Great Britain only, and land-based exclusion runs through separate schemes — SENSE for licensed casinos, Gamstop Betting Shops (formerly MOSES) for bookmakers' shops on 0800 294 2060, and trade schemes for arcades and bingo clubs.
What fills the remaining holes is duller and more reliable. Bank gambling blocks, listed by the Commission and available from Bank of Scotland, Barclays, Halifax, HSBC, Lloyds, MBNA, Monzo, NatWest, Royal Bank of Scotland, Santander and Starling, decline payments to merchants categorised under gambling Merchant Category Codes, cover both online and physical venues, apply at card level and do not affect credit scores. Blocking software adds a layer on the device itself: Gamstop signposts Gamban and BetBlocker, the latter a non-profit that says it blocks over 1,368,000 gambling websites and 3,100 apps worldwide and requires no registration. Gamban's free UK licence scheme ended on 31 March 2026, and it now costs £4.99 a month or £29.99 a year in England and Scotland, though it remains free in Wales.
The honest summary is that these tools work best stacked, because each has a different failure mode. A register covers licensed sites but not unlicensed ones; a bank block covers payment but not a balance already sitting in an account; software covers the device in the hand and not the laptop in the study.
The Licence Is the Product, Not the Brand
The version of this market that the advertising sells — a fight between shiny new apps, settled by bonus size — is the least informative way to look at it. What is actually being bought and sold in Great Britain is a licence and the obligations stitched to it: identity verified before the first spin, wagering capped at ten times since 19 January 2026, reverse withdrawals banned since 31 October 2021, financial limits prompted before the first deposit since 31 October 2025, customer funds disclosed with a protection rating, and a free route to arbitration after eight weeks. Offshore operators sit outside every one of those rules, and the price gap that makes them attractive is largely the cost of the rules nobody is applying. The compensation is the same either way, which is why the last resort keeps its number: the National Gambling Helpline on 0808 8020 133, free, 24 hours a day, 365 days a year — and the statistic that ought to close the argument, that 561,983 people in Britain were actively excluded at the end of 2025, is a large enough number to include most of the people who once assumed it never happens to them.
Questions About Gambling Regulation and Safety
What does the best online gambling sites UK ranking actually measure?
Usually brand prominence and affiliate revenue, not protection. A ranking that leads with bonus percentages tells you which operator pays the highest referral fee. Protection is measurable in other ways: the licence entry matches the domain, the customer-funds rating is disclosed in writing, wagering is capped at ten times, no maximum withdrawal limit exists, and a named ADR provider takes unresolved complaints free of charge after eight weeks.
Is it safe to use online gambling uk sites that hold only an offshore licence?
Safe is the wrong word, because the protections are simply absent rather than weak. An offshore site is not licensed in Great Britain, is not connected to GamStop, and sits outside the licence conditions on wagering caps, withdrawal limits, customer-funds disclosure and ADR access. Some jurisdictions impose real standards — segregated funds, certified random number generators, named dispute providers — but the enforcement behind them varies enormously.
Are new online gambling sites UK players see advertised riskier than established ones?
Not automatically, but the burden of proof is higher. A new domain may be a licensed operator's new brand, or an unlicensed site riding the same searches, and the register entry is what distinguishes them. The Commission referred 1,835 websites to search engines in the quarter July to September 2026 and issued 546 cease and desist notices, so the volume of new domains is constant and the domain name itself tells you nothing.
How many online gambling sites are there in the UK?
No settled total exists, and the number depends on whether you count licences, brands or domains. What is measurable is activity: 586 illegal gambling websites accessible to GB consumers were identified in September 2026, and 311 faced disruption action in the second quarter of 2026-27. On the licensed side, roughly 13.4 million average monthly active accounts used online gambling products in the quarter to March 2026.
Do online gambling sites in the UK really pay out quickly?
Mostly, on the Commission's own data: 96.3 per cent of 44.2 million withdrawals made between June and September 2024 cleared automatically, with 3.5 per cent inside 24 hours. But the Commission's 2024-25 annual report says withdrawal issues still cause most complaints received, and complaints about withdrawal delays ran at around 2,000 a year as recently as July 2024. Speed belongs to the rail; the delay usually belongs to verification.
Can a UK online gambling site refuse to pay out because of a bonus term?
It can apply a term that was clear, fair and accessible before the offer was taken, which is why terms matter. Since 19 January 2026 wagering requirements are capped at ten times, mixed-product promotions are banned, and significant conditions must be no further than one click from the offer under Social Responsibility Code 5.1.9. Terms giving an operator sole discretion to void winnings are treated as unfair under the Consumer Rights Act 2015.
Does self-exclusion end when the chosen period ends?
No. A GamStop exclusion holds for its full chosen term — six months, one year, five years or five years with auto-renewal — and then stays in place until the person contacts GamStop to remove it. Registration cannot be cancelled during the exclusion period, and if no action is taken the register holds the data through a further automatic seven-year period during which operators are told the person was previously excluded.
Can offshore sites be used to sidestep a self-exclusion?
They can be found, and they are not a way round anything. GamStop covers sites licensed in Great Britain only, so an unlicensed operator is not connected to it and checks nothing. The Commission issued an industry warning notice in January 2025 about licensed games appearing on unlicensed sites available to GB consumers, noting that such sites often target people who have self-excluded and may have inadequate social responsibility and anti-money-laundering controls.
The Standard Is Not the Brand, It Is the Licence Behind It
Strip out the marketing and the position is straightforward: in Great Britain the licence is the product, and everything a player values — payout terms without a cap, wagering capped at ten times, funds held in a separate client account with a stated insolvency rating, a free route to arbitration — is a clause of that licence rather than a courtesy of the brand. Offshore operators offer the same interface without those clauses, and the standing fact that ties the whole picture together is the one reported by GamStop in July 2026: 614,738 consumers were on the register, and more than one in two of them had chosen the maximum five-year term. People do not pick five years by accident.
